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RETURN TO SHOP

Doc Ortho

<p>In case you have not received your order, rest assured that we will address the issue promptly. For orders not delivered to the correct address and marked &apos;Return To Sender,&apos; we will immediately send a replacement order at a high priority level and with an upgraded delivery method. The estimated delivery date will be shared with you. If the order is delayed due to backorder or inventory issues, we will keep you updated as soon as more information is available.</p>

In case you have not received your order, rest assured that we will address the issue promptly. For orders not delivered to the correct address and marked 'Return To Sender,' we will immediately send a replacement order at a high priority level and w

What should I do if I have not received my order and it's been longer than the estimated 3-8 business days?

I Need Help With My Order!

Order Issues/Delays

Why was my card declined?

My account shows I was charged twice. What do I need to do in order to get my additional payment back?

Payment Issues

I paid for my order but never received an order confirmation. What should I do?

It’s been days since I paid for my order but I still haven’t received any tracking information. What should I do?

I ordered multiple items but only received some items. What should I do?

What is your return policy?

What if I am outside of your return window? Can I still return it if the item(s) haven’t been opened?

Can I return item(s) that have been opened or used?

What if I am within the 15 days for a refund or 30 days for an exchange/store credit but don’t have the original box. Can I still return my order?

Is there a fee for returning my order?

What if I receive damaged or defective item(s)?

What if I make a return on a purchase made through installments with Shop Pay?

How do I complete a return/exchange and what should I expect?

Returns/Exchanges

I Need to Update My Address, is it Too Late?

What if I Selected the Wrong Product and Need to Make Changes to My Order?

What If I Need to Cancel My Order? How Can I do That?

Modifications

How Much Do You Charge for Shipping?

Do You Offer Expedited Shipping?

Do You Offer Refunds for Expedited Shipping if The Delivery is Delayed?

Shipping

Will Insurance Cover My Order?

Insurance

How Do I Use My Reward Points?

How Do I log in to My Account?

How Do I Use A Discount Code/Gift Card?

Profile, Rewards, & Discounts

Am I able to set up and make installment payments for my order?

What type of payment methods does your company take?

Payment Questions

I Have Questions Before I Place An Order!

Does Any of Your Brands Offer a Warranty Outside of Your Normal Return Policy?

I Have a Question About a Product!

What should I do if I have not received my order and it's been longer than the estimated 3-8 business days?Updated 4 months ago