No, we unfortunately do not offer any lifetime guarantees or extended warranties on any products.

<p>No, we unfortunately do not offer any lifetime guarantees or extended warranties on any products.&#xA0;</p>

Does Any of Your Brands Offer a Warranty Outside of Your Normal Return Policy?

Each item has it's own unique sizing chart. There are illustrations of how to measure and of what needs to be measured included in the pictures of the item(s) as well. If you have any additional questions, please contact our customer service departme

<p>Each item has it&apos;s own unique sizing chart. There are illustrations of how to measure and of what needs to be measured included in the pictures of the item(s) as well. If you have any additional questions, please contact our customer service department.&#xA0;</p>

How do I Determine My Size?

We're available Monday-Friday, 9am to 5:30pm ET.

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Doc Ortho

Here you can find information in regards to anything product related.

I Have a Question About a Product!

Why was my card declined?

My account shows I was charged twice. What do I need to do in order to get my additional payment back?

Payment Issues

I paid for my order but never received an order confirmation. What should I do?

It’s been days since I paid for my order but I still haven’t received any tracking information. What should I do?

I ordered multiple items but only received some items. What should I do?

What should I do if I have not received my order and it's been longer than the estimated 3-8 business days?

Order Issues/Delays

What is your return policy?

What if I am outside of your return window? Can I still return it if the item(s) haven’t been opened?

Can I return item(s) that have been opened or used?

What if I am within the 15 days for a refund or 30 days for an exchange/store credit but don’t have the original box. Can I still return my order?

Is there a fee for returning my order?

What if I receive damaged or defective item(s)?

What if I make a return on a purchase made through installments with Shop Pay?

How do I complete a return/exchange and what should I expect?

Returns/Exchanges

I Need to Update My Address, is it Too Late?

What if I Selected the Wrong Product and Need to Make Changes to My Order?

What If I Need to Cancel My Order? How Can I do That?

Modifications

I Need Help With My Order!

How Much Do You Charge for Shipping?

Do You Offer Expedited Shipping?

Do You Offer Refunds for Expedited Shipping if The Delivery is Delayed?

Shipping

Will Insurance Cover My Order?

Insurance

How Do I Use My Reward Points?

How Do I log in to My Account?

How Do I Use A Discount Code/Gift Card?

Profile, Rewards, & Discounts

Am I able to set up and make installment payments for my order?

What type of payment methods does your company take?

Payment Questions

I Have Questions Before I Place An Order!