We're available Monday-Friday, 9am to 5:30pm ET.

RETURN TO SHOP

Doc Ortho

Returns are accepted up to 14 days for a return for a refund, an exchange, or store credit. Final Sale&#xA0;This includes clearance, closeout, overstock, and garage sale items.

Returns are accepted up to 14 days for a return for a refund, an exchange, or store credit. Final Sale. This includes clearance, closeout, overstock, and garage sale items.

What is your return policy?

I Need Help With My Order!

Returns/Exchanges

Why was my card declined?

My account shows I was charged twice. What do I need to do in order to get my additional payment back?

Payment Issues

I paid for my order but never received an order confirmation. What should I do?

It’s been days since I paid for my order but I still haven’t received any tracking information. What should I do?

I ordered multiple items but only received some items. What should I do?

What should I do if I have not received my order and it's been longer than the estimated 3-8 business days?

Order Issues/Delays

What if I am outside of your return window? Can I still return it if the item(s) haven’t been opened?

Can I return item(s) that have been opened or used?

What if I am within the 15 days for a refund or 30 days for an exchange/store credit but don’t have the original box. Can I still return my order?

Is there a fee for returning my order?

What if I receive damaged or defective item(s)?

What if I make a return on a purchase made through installments with Shop Pay?

How do I complete a return/exchange and what should I expect?

I Need to Update My Address, is it Too Late?

What if I Selected the Wrong Product and Need to Make Changes to My Order?

What If I Need to Cancel My Order? How Can I do That?

Modifications

How Much Do You Charge for Shipping?

Do You Offer Expedited Shipping?

Do You Offer Refunds for Expedited Shipping if The Delivery is Delayed?

Shipping

Will Insurance Cover My Order?

Insurance

How Do I Use My Reward Points?

How Do I log in to My Account?

How Do I Use A Discount Code/Gift Card?

Profile, Rewards, & Discounts

Am I able to set up and make installment payments for my order?

What type of payment methods does your company take?

Payment Questions

I Have Questions Before I Place An Order!

Does Any of Your Brands Offer a Warranty Outside of Your Normal Return Policy?

How do I Determine My Size?

I Have a Question About a Product!

What is your return policy?Updated 4 months ago