What is your return policy?
Returns are accepted up to 14 days for a return for a refund, an exchange, or store credit. Final Sale. This includes clearance, closeout, overstock, and garage sale items.
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Returns/Exchanges
What if I am outside of your return window? Can I still return it if the item(s) haven’t been opened?
No, it does not matter if the item(s) haven't been opened. The return needs to be submitted within 14 days to receive a full refund, an exchange, or store credit. We always recommend opening and trying all of your items upon arrival to ensure there a
Can I return item(s) that have been opened or used?
Yes, if you are within the 14 days, we will accept your return for a refund, store credit, or an exchange.
What if I am within the 15 days for a refund or 30 days for an exchange/store credit but don’t have the original box. Can I still return my order?
No, unfortunately we do require the item(s) to be returned in their original packaging. If you no longer have the box, we cannot set up a return or exchange.
Is there a fee for returning my order?
Yes, there is a $6.95 return shipping label fee. This is only charged if you select the option to refund the money back to your original payment method. If you are choosing to receive store credit or are doing an exchange, that $6.95 fee will not be
What if I receive damaged or defective item(s)?
No worries, we will be more than happy to replace those item(s) free of charge. You can submit a return through the online portal or reach out to our customer service department where we will send you a replacement or process a refund.
What if I make a return on a purchase made through installments with Shop Pay?
To request a refund, submit a return through our self-serve online return portal or contact our customer service department and they will advise how much the refunded amount will be. After your refund is processed, the refund amount will be applied t
How do I complete a return/exchange and what should I expect?
To set up a return/exchange, you can do one of the two options below:. 1. Click on the following link: DocOrtho Return Portal. 2. Call us (1-855-363-0156) or email us ([email protected]) and we will set the return/exchange up for you!. You will re